Heavily investing in IT infrastructure is not enough to increase the productivity of the company where the staff just manages the system’s problems in a reactive way, i.e., as they arise. The ideal scenario for the work of the IT…
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The use of cloud computing is consolidated in several companies as a powerful ally to streamline responses to several market demands. In order to make this usage with agility and high performance, the IT manager must define an effective strategy,…
IT outsourcing is a subject that is in great evidence in the market. It involves hiring a technology service provider — such as Service Desk, NOC (Network Operations Center) or a system developer, for example — which shall handle a…
Factors to take into account when hiring a new IT solution Choosing an IT solution has been a concern for business managers in companies of all sizes. Information technology has a huge responsibility in this ever-evolving world where changes happen…
Understanding the importance of performance indicators or KPIs (Key Performance Indicator) Managers who pursue the growth of their company need to keep in mind what should be measured and monitored to determine if performance is going well. For this purpose,…
WMI (Windows Management Instrumentation) Managing data in a corporate context can be a big challenge when you do not know the right tools for the task. Microsoft Corporation (an American multinational technology company), which is a leader in the computer…
Remote IT monitoring with NOC teams (Network Operations Center) The Information Technology (IT) environment requires constant care to keep it fast and efficient and for the company to remain competitive and viable in the global economy. Today, all business processes…
What is SNMP and how does it contribute to infrastructure monitoring? The time has come when you need to know what happens inside the company’s network. The SNMP can help you with this. In general, any network asset has the…
Return on investment (ROI) for IT projects Return on investment is one of the simplest measures to calculate if it pays to invest your money in a business. In this article we shall learn what ROI is, how to calculate…
OpServices obtains an Amazon Technology Partner certification OpServices has just obtained a Technology Partner certification by Amazon Web Services. The certification shall ensure greater proximity between the two companies and shall potentiate the development of new corporate solutions. OpMon, a…
Do you know what metrics and indicators are? What are their main differences? Metrics and indicators are two common terms when it comes to IT planning and management. Both help measure and quantify operations results and provide the foundation needed…
KGIs or Key Goal Indicators Key Goal Indicators are those that metrify if some company goal has been achieved. But what does that mean, exactly? And why should you keep an eye on the indicator? In today’s post, understand the…
How to choose an IT monitoring solution? The IT monitoring and management market has grown a lot in recent years. Increasingly, companies seek to ensure maximum availability of IT resources that underpin companies’ business. Moreover, with the increase of information…
Find out which Service Desk metrics are most important to your operation We may even not like them, but metrics are key to measuring results in any area. With the data provided by them, it is possible to better control…
Learn the differences between cloud storage and cloud backup We ordinarily see experienced professionals refer to storage and backup in the cloud as if they were both different terms for the same procedure. In reality, they are processes with different…
