OpServices is a company focused on solutions for IT governance, monitoring of business processes and infrastructure. We offer services and products for availability control, performance and assurance of all elements that computerize (IT) and give support to these processes, such…
IT always alert OpServices through its extensive experience in the IT market, know the needs of different organizations. OpMon manages the IT of large and medium companies. For this reason we have created a business model that organizations can achieve…
Level agreement and service level management service The Service Level Agreement (SLA), or as better known in English as the SLA (Service Level Agreement) is an agreement between IT and its internal clients. This agreement describes the IT service, assigns…
IT Governance applied to your business The best IT practices and IT governance are a set of methodologies aimed at improving organizational processes through transparency of information, whether for internal stakeholders as to the general public. This need arose from…
Network Operations Center To prevent an end user identifies an error in IT infrastructure and Telecom before the team responsible for this environment is desirable, often deploying a NOC (Network Operations Center). The purpose of NOC is to monitor the…
CMDB (Configuration Management DataBase) The change management and CMDB (Configuration Management DataBase) is an information base that makes possible the monitoring of the entire lifecycle of a service or CI within an ITIL framework. With the integration of different platforms OpMon…
Scaling the capacity of your infrastructure Capacity management aims to make possible the fulfillment of the requirements related to the capacity and performance of the IT environment within a service agreement and a cost feasible. Also allows for a correct…
For many years we have known about the existence of difficulties in communication between CEO and CIO. Why? Because each speaks a different language. The CEO talks about business strategies for the development and growth of their organization. The CIO…
O OpMon foi implementado para monitorar os serviços de TI que operam os processos críticos de negócio da Unimed Curitiba. Entre eles, o sistema autorizador de procedimentos, recepção de contas eletrônicas, processamento do faturamento e cobrança.OpMon was implemented to monitor the IT services that operate the critical Unimed Curitiba business processes. Among them, the medical procedures authorization system, accounts receivable system, billing and data collection systems.
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