CMDB (Configuration Management DataBase)
The change management and CMDB (Configuration Management DataBase) is an information base that makes possible the monitoring of the entire lifecycle of a service or CI within an ITIL framework. With the integration of different platforms OpMon with Service Desk and hardware inventory and software makes it possible to follow up this level.
One of the additions is more developed with OTRS opensource solution that enables the recording of calls for tickets via email or phone. The solution has a database changes (CMDB) platform will be integrated, allowing complete management of the life cycle (Life Cycle Management) Hosts (ICs) and Services (AICs) automatically.
At any time you can query the CMDB version history of this and other configuration items that are or were managed by OpMon obtaining knowledge of linked information such as dependencies between own configuration items and services, requests met, incident resolution, change made, problem solving, and other information available.