Best IT Practices & IT Governance Applied to Your Business!

    Por: opservices em 03.09.2013

    IT Governance applied to your business

    The best IT practices and IT governance are a set of methodologies aimed at improving organizational processes through transparency of information, whether for internal stakeholders as to the general public. This need arose from the increasing complexity of organizations, increased competition and greater appreciation of the good relationship with the various stakeholders.

     

     
    OpMon, through the management of IT is a solution that provides great capacity for IT governance. Dashboards Business (module DaVINCI) give visibility status operating systems for all areas of the company concerned. In addition, several determinations of ITIL can be applied through OpMon:

    • Event Management;
    • Availability Management;
    • Capacity Management;
    • Continuity Management IT services;
    • Service Catalog Management;
    • Service Level Management.

     
    Through the OTRS system (service desk) and its integration with OpMon can be applied the following determinations of ITIL:

    • Fulfilment Management;
    • Knowledge Management;
    • Incident Management;
    • Problem Management;
    • Change Management;
    • Configuration Management and service assets.

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