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Understand the importance of an ERP monitoring platform

Por: Pedro César Tebaldi Gomes em 21.03.2016

Management of ERP systems

Using ERPs (such as SAP or TOTVS, for example) in the management of the company is an excellent alternative to raise efficiency, optimize the use of time and resources, increase the control over the progress of the activities, facilitate organization and visualization of processes and also gain competitive advantages or at least get closer to the competitors in terms of productivity. The automation of process via software becomes essential to avoid errors in critical processes, such as billing, accounts payable, vendor management and resources, among other in which the enterprise resource planning platforms can act.


Monitoramento ERP - SAP e TOTVS

In order to ensure maximum performance of these systems, even after a successful deployment, it is necessary, and even essential, to rely on an ERP monitoring platform, which allows you to check the stability, performance, and system performance. In addition to these performance indicators linked to the IT area, it is necessary to carry out the monitoring of users’ experience of the system. This monitoring could also be automated by building application robots, for example. Check below the importance of betting on this type of platform to operate in conjunction with your ERP and discover the benefits that this can bring to your administrators and for companies that use it.


Performance optimization

Having a unified and detailed view of the performance of your ERP, whether it is SAP or TOTVS or any other, helps optimize the performance of operations on the IT infrastructure. That’s because, with the processes visualization, managers can make an analysis of the available information and detect the root of possible problems. This way they can make informed decisions and can enhance results.


Dashboard de ERP - Sistema SAP

In complex environments, the monitoring can be a great challenge and to maintain a structure with a high level of availability a real-time monitoring is required using tracking metrics aligned to the business. From these data, it is possible to answer essential questions to the performance management of ERP: (1) How is the performance of the SAP or TOTVS service going? (2) How to extract business indicators of ERP, CRM, management of the product life cycle or management of the supply chain? (3) What’s the root cause of the problems that are making the platform slower or unstable?


Good view of complex environments

An ERP management platform also helps turn KPIs performance verification into an automated process. Thus, it eliminates the need for manual and time consuming tests or to access several sites of the software to analyze the performance. With the platform, the Manager has access to all of this automatically and can even make the monitoring according to the required delivery level of quality. This good overview of indicators allows companies to keep in order the workflow that involves the system and be quick to solve problems in the course of these processes.


Key Benefits

1. Prevention of downtimes (outages) and guarantee service level agreements (SLA) through constant monitoring in real time;
2. Improve performance of solid ERP, as well as its response time;
3. Quick identification of problems involving ERP processes, without the need of a professional application allocation for this purpose.


Competitive advantage in creating solutions and greater agility

Monitoring ERP makes it possible to keep the infrastructure always at a high degree of availability, avoiding instabilities and preventing possible crashes. This gives competitive advantage to the company and also, with preventive measures, allows it to create advanced and more agile solutions, with precaution when necessary. With the customization of the monitoring platform, it is possible to explore a vast library of preconfigured KPIs for ERP, build performance overviews through dashboards (visual interactive panels) and collect data in real time with the possibility of having a performance history for analysis if the system has performance degradation during periods and specific times. Check an example below:


Dashboard indicadores SAP

The Manager can also conduct a drill-down process, when the company can search for some information until it gets to its source and thus find out the exact origin and the cause of a particular situation. The discovery of the root cause of the automated problem translates into a large economy with specific professional allocation. This economy is an important cost savings that no company should overlook.


Aid to identify “bottlenecks” on ERP performance

Bottlenecks are related to the points in the process that may be causing problems in the management system performance, and an ERP monitoring platform helps managers to identify them. Often, these points can be little inadequacies that go unnoticed by the managers, but if resolved, will bring much greater results for the company.


So, did you know all that an ERP monitoring platform can do for your management system performance and why it is so important to embrace it? Please also take the opportunity to read more about the importance of business monitoring in our post about this subject!


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