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What are the benefits of integrating applications?

Por: Pedro César Tebaldi Gomes em 22.04.2016

Integration among applications for increased productivity!

With the advancement of technologies available on the market, many companies have opted for solutions that enable more efficient management of internal and external processes, with more agility and less investment. To meet this demand the integration of applications and software has consolidated, a practice that aims to strengthen relations among the various systems and departments of a company through technology.


integração entre aplicações

One of the difficulties is that each area (administrative, financial, sales, IT, logistics etc.) administers different software for the management, generating indicators and data relevant to the day-to-day work. However, since these solutions are not integrated (CRM, ERP, SCM, BI, etc.) a lot of information is lost, getting stuck to the “feuds” of each area of the organization. For example: a drop in sales could be related to an unavailability of systems that support sales, which since not integrated make this information unavailable to be used for decision-making.

Does this subject interest you? We have prepared this post to explain about the integration of applications and what are its benefits to an organization. Check the following:


What is it and how does it work

Since technology has evolved faster than ever, it is normal that a company makes use of a large number of applications, systems and old or heterogeneous platforms. The concept of Enterprise Application Integration (EAI), refers precisely to the integration among these applications, systems and business processes of an organization, with the aid of services.

An example of this is the web service tool that enables different applications and software platforms to interact through standard web protocols. This service allows, for example, a greater agility in stores and virtual publications, since it enables the standalone communication among the multiple databases available. Through the web service, a quick registration model in virtual stores becomes possible. One that just needs the client’s social security number. By integrating with the IRS system, for example, the web service automatically fills the register with data such as name, age, address, among other things. A lot simpler, isn’t it?


What are the advantages of integrating applications

Now that you know what does integration of applications mean, you must be wondering why so many companies are opting for its implementation, right? Check below some of the advantages of this system:

1. Optimization of processes and increased productivity: The implementation of an application integration system has a direct connection with the increased productivity and quality of services provided since it facilitates the management of a company’s processes, reducing information redundancy and rework. In addition, the system offers reliable quality indicators and information on the processes, facilitating real-time analysis and strategic decision-making.

2. Implementation and maintenance of cost reduction: With a functional integration system, expenses on maintenance, troubleshooting, training and employee training are reduced. As already mentioned, an integrated system operates on high productivity when it is able to reduce the usage of multiple resources, identifying and preventing possible inefficiencies and waste in the workflow.

Large companies focused on automation of processes and costs reduction tend to calculate the increase in productivity with reduced use of systems through integrations. For example, by reducing the use of 3 systems to only 1 for customer services, it is possible to save x minutes on each assistance. At the end of the year, when you have a large volume of calls, you save a lot of money with cost reduction with increased assistances or reduction of the staff to assist the same number of customers.

3. Automation of internal processes: When replacing manual labor for the automation of your business processes, you company reduces red tape, while gaining agility, efficiency, safety and the ability to monitor and control the results with great precision. Automation also allows the creation of a common information system from databases of all sectors of a business, such as accounting and inventory. This only contributes to a more coordinated, efficient and responsive communication, both internally and externally.


Integrating the information systems through dashboards

OpServices has experience in integrating information from different systems through dashboards. But how does this work? Through a monitoring system which seeks information in databases of different applications, all business-critical information is presented in a centralized decision-making. To learn more: BAM – Business Activity Monitoring.



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