How to use OpMon to apply BSC
Despite the important role of information technology in the implementation of the goals of the business, it is still common to find dissatisfactions and misunderstanding concerning the results generated by the IT department. Miscommunication with business users, lack of prioritization criteria for projects and difficulties to assess the real benefits generated by investments are some of the reasons that prevent a better alignment between IT and business.
BSC Application – Balanced Scorecard for IT management enables the creation of a common language between the function and their internal customers, guiding the prioritization of investments, control of the desired performance and understanding, by all the staff, of the necessary targets and initiatives. With this, it is possible to manage IT’s real added value, leveraging its role as a strategic partner to the business areas.
OpMon enables the monitoring of strategic goals of IT BSC because it provides accurate and up-to-date information for some of the key performance indicators established.
To know more about OpMon, click here.