The not so new internet sales paradigm brings new challenges for every business. Your customers are just a few clicks from your products and services, so are your competitors. Bad designed web applications, poor application response time as well as applications unavailability can push your customers to your competitors with just a couple of mouse clicks (or finger touches). All IT based applications demands a complex number of elements, such as databases, internet links, servers, virtual machines and an endless number of pieces of hardware and software.
A single failure in just one of these elements can cause the unavailability of your web-store to your customers. For your company’s sales management, this can be a disaster since the sales of your company can stop at any time.
Network and System Management (N&SM) can help you to quickly solve and fix problems in your IT infrastructure, but a few critical questions remains:
- Are your applications providing a good response time to your customers?
- What is the availability of your web applications?
These questions must be answered according to your customer’s (or users) point-of-view, not from the standpoint of your IT staff. Even if your IT staff is in charge of the resolution or the improvement of the IT infrastructure and applications to support them. So, how do you measure the applications response time of your organization?
OpCEM is a solution used to measure any application response time straight from the user’s perspective. By using application robots that perform the same tasks as your customers or users, even if it is an internal system (such as an ERP) or a web-based application (such as an online store), you can get real performance and availability data about your systems. OpCEM robots can be easily created to assess your applications through an advanced graphical and easy to use interface reporting performance data back to your IT management platform.
Combined with OpMON Dashboards, you can easily create professional grade dashboards to show performance indicators of your business management in real time. OpCEM is designed to show your customer’s experience and not to debug web applications, which makes sense only for programmers. It’s being designed to help you to identify quickly bottlenecks from a business perspective and not a technical point of view.
OpCEM will alert your business teams regarding problems in your IT infrastructure that are causing major impacts in the business, disregardless of the kind of application or technology that is in use. Click to learn more about OpCEM!