What are the IT indicators most important to the business?

Por: opservices em 14.11.2014

We know that control is one of the key administrative functions, which has a vital contribution that affects the organization in all its spheres, from the strategic level to the operational level. It’s with control and measurement that the entrepreneur can verify whether the goals and objectives established during the strategic planning are being followed, and, of course, visualize better if all implemented processes are really effective.

It turns out that, in every area of business, certain specific indicators must be used to obtain the best results, to optimize the use of all resources of the enterprise. In the Information Technology (IT) area, for example, it is not much different. So, we decided to show, in this post, the 3 main types of indicators to be applied in your IT organization. Check out right away!

 

Productivity

Efficiency Indicators: avoiding waste

All the indicators set up to measure efficiency have as its main focus assessing the procedures run by the company. They are, therefore, internal indicators, with the purpose of measuring the proportion of resources consumed relative to processes output. To put it simply, it is about checking how we can do more with less, avoiding waste in the process.

It is essential to verify, for example, how much a process should cost in an ideal plan, to learn how your company is dealing with the available resources. With this information, the entrepreneur can make a strategic management of costs, which is nothing more than the establishment of norms, standards and procedures to make the whole process less costly.

 

Quality

Effectiveness Indicators: focus on results

This is the first indicator focused on the evaluation of results. When we talk about efficiency, we’re talking about whether the goals and objectives set in the strategic and tactical planning have been completed within the prescribed time limit. Want an example? Your company wants to offer a new service, prior to the competitors, to meet the needs of a particular public (purpose). To do so, it intends to invest in research and training (goals).

If your company is able to complete all the goals and, in the end, deliver the expected result, it is acting with effectiveness, that is, the planned actions have been completed successfully. Of course, for each type of project, certain specific indicators will need to be designed, especially if your company operates with SaaS (Software as Service), which also involves the tests.

 

Impact

Indicators of effectiveness: going beyond the results

Finally, we should also establish indicators related to effectiveness, which will also focus on the results. It turns out that, unlike the effectiveness, in this case we should establish indicators with a different perspective, which is not only the fulfillment of goals and objectives. Here, we can find out what the real impact of the measures defined in the planning was.

If we take the previous example as a reference, we would have to consider the following aspects: by offering the new service, was my public more satisfied? Did I succeed in getting more prospects? Was there any significant difference in the quality of the service provided? In other words, it is not enough to successfully carry out all the pre-established tasks. It is also necessary to assess whether the measure actually reached its public as expected.

Ready to establish indicators for your company? Don’t forget to access our blog to keep up with more news!

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