Speeding up decision-making through reliable information, following up whether the expected result is being achieved, anticipating problems and optimizing the operation is quite a lot, is it not? And this is just part of the routine of a good manager and his/her analytical team. However, there is no need to despair; it is possible to cover all these fronts with good process management. Check it out!
What is process management?
Process management is a methodological approach that helps identifying, planning, carrying out, monitoring, documenting and optimizing process flows that enable the company to achieve its objectives. Two ways of obtaining the best results through it are the implementation of real-time business activity monitoring and visible management.
How does real-time activity monitoring work?
With increased connectivity, the volume of available information is larger, although it is also more diffuse. Different sources gather processed and unprocessed data, which may be useful for your business: from the spreadsheets of the sales team to the ERP system. Much of these data seem not to have great importance individually, but crossing information contained in each of them is an excellent source of insights and scenario projections. Monitoring business activities means basically following up the indicators that can improve the development of the company in the short term.
Monitoring activities in an industrial process. Click to see it online!
In order to automate some processes of a high level management, it is necessary to configure alarms that are triggered when the activities of an operation are not achieving the minimum standards required by the business. Some examples are sales below expectations, service time to clients above acceptable levels or open calls without resolution above the SLA. All this automation generates data to streamline the immediate decision-making.
The speed of the connected world does not leave room for postponing decisions, therefore, it is important to centralize consolidated data and to monitor activities in real-time. Passive companies that wait for the problem to happen tend to be eliminated by those which operate wisely and are able to anticipate the steps of the market by using metrics and indicators for the benefit of the business.
What is visible management?
Many decisions are postponed and problems are not anticipated due to the simple fact that the people in charge are not looking for the metrics as much as they should. Visible management is as an effective solution to avoid these cases.
Visible Management Dashboard – Service Team. Click to see it online!
The idea is that you insert a wide and straightforward view of the indicators that is accessible for the whole team. Therefore, the results achieved and what needs to be improved will always be exposed, for example, dashboards broadcast in real-time in LCD screens. This way the results expected by the managers are also viewed by their teams, which tend to be more committed with this kind of management.
Should I adopt process management in my company?
Are you completely satisfied with the results, are you not interested in finding out how you could increase profitability and would you like to reduce costs on the long term through new and optimized flows? If you are not that person and you believe it is always possible to evolve to get even better results, we recommend you start testing now a process management system with real-time monitoring and visible management.
Follow these tips and get ready to take the new opportunities that will appear. A company focused on client experience gets more satisfaction and better quality and speed in delivery. A solution that comprises both business activities monitoring and visible management is FiveMetrics.
