Monitoring business indicators in real time
Having information about the main critical systems that support the company’s business is not enough for IT to support the Business. The volume of information available already allows for analysis of the performance of the organizations businesses. However, there comes the challenge of how to centralize the information and how to refine it so that the decision maker can work with the data in order to produce results. We have done work with some of our clients with a high degree of maturity, which allows for centralizing information from various systems plotted in dynamic dashboards with drill-down to the granularity of information.
Key features are the OpMon platform applied to the business monitoring, alarms for baseline, thresholds setting, and alarms when SLA is not OK, alarms to figure out unexpected behavior, among other advanced features.
In this advanced service package, we offer dashboards of critical indicators for the business . From the expertise of our professionals, we conduct a mapping of the systems that support these processes and present, in the form of visual panels, the most relevant data to facilitate decision making. Data can generate alarms from non-achieved results (SLAs), via setting thresholds. See some of the indicators managed by our customers, according to the line of business :
Financial Services: Transactional dashboards, behavioral monitoring of transactions, cards authorizing, monitoring of banks services (denied transactions and undoing).
Industry: BSC (Balanced Scorecard) indicators, production line, industrial components, anomalous behavior, time cuts at specific times in the industry.
Retail: Electronic Tax Invoice, SiTef®, real-time transactions, card brands, store performance, PCI (Payment Card Industry) metrics.
Health: Availability of hospital beds (patient and managerial vision), billing, authorization for appointments, medical exams (online versus manuals), payment of insured people.
Education: Viewing new enrollments in real time, SLA to serve students and teachers of the Help Desk team, management of electronic turnstiles.
Government: Public transparency via understandable data visualization, management accounting, governance factors and compliance with government targets.
IT Services and Telecom: Help Desk / Service Desk teams’ goals management, monitoring of Internet links, service catalog with the possibility to map all logical dependencies for delivering a service. Facilities can be organized in hierarchical, serial, contingent/parallel ways and even with interdependencies between services to discover the root cause of the problems, the impact of the incident and the affected users.
Infrastructure: Help Desk teams’ goals management / Service Desk, monitoring of Internet links, service catalog with the possibility to map all logical dependencies for delivering a service. Facilities can be organized in hierarchical, serial, contingent/parallel ways and even with interdependencies between services to discover the root cause of the problems, the impact of the incident and the affected users.